We did not get any real guidance, because our onboarding was cut short by nature of the technician not being familiar with Mac (90% of our environment). We even went so far as to buy enterprise support and consulting, but the entire process was a mess and not very organized. Maybe 1 or 2, sure, but other than that, even uninstalling the platform is a pain and takes a lot of work. It's just not a solution if you're managing macOS machines.
#Eset endpoint security login how to
We ran into issues with simple things like blocking iMessages, and when we presented ESET with questions on anything Mac related, it always seemed to confuse them, or there was only one technician who knew how to handle Macintosh computers. It kind of works, but ESET has to make major compromises and use VPN/Proxies just to get basic AV software to work and function. The process for getting any of the software solutions to work has an asterisk next to it. Simply put, it is not a good product for IT when mass-deploying to a large fleet of Macs, MDM or otherwise. Then you have the macOS support, which is where my experience with ESET leaves a lot to be desired. Anytime I've had questions, it's seemed like an extra effort to get answers on the Cloud-console side of things. For one, it's very clear that cloud is new for ESET- most of their engineers and technicians are trained and used to On-Prem solutions. There are a lot of issues with ESET as a Cloud platform.
0 kommentar(er)
